Captain Pup's Shipping Policy
Thanks for visiting Captain Pup's! Below you will find our shipping policy.
Processing time: All our beds are handmade to ensure we deliver the highest quality to your beloved pet. Please note that a production time of 6 to 13 days is required before your order is ready to ship. We aim to complete your order as quickly as possible, but due to the artisanal nature of our products it may take some time before they are ready. We ask for your understanding and patience during this period.
Shipping: Once your order is completed and ready to ship, we will ship it as soon as possible. Shipping time typically varies from 3 to 5 business days depending on the destination and shipping method selected. However, we always strive to deliver your order as quickly as possible.
Shipping methods: We use reliable shipping partners to ensure your order is delivered safely and on time.
Shipping costs: Shipping costs are calculated based on the weight and dimensions of your order. These costs will be clearly stated during the checkout process before you place your order.
Delivery address: Please ensure you provide the correct delivery address when placing your order. We are not responsible for delays or loss of orders due to incorrect or incomplete address information. Please check your details carefully before confirming your order.
Please note that the processing and shipping times stated are indicative and may vary depending on various factors, such as peak periods, public holidays and unforeseen circumstances.
If you have any questions about our shipping policies, please feel free to contact us at support@captainpups.com. We are happy to help you!